Below are just some of the answers to the questions you may have relating to your order.

• Do you have a shop I can visit?
• What if the item(s) are not suitable?
• Is everything on your website returnable and refundable?
• Can I order direct from you by phone?
• How do I know which item(s) are in stock?
• How do I know my order has gone through and its payment taken?
• How do I track my order?
• What if my order is delayed or missing?
• Can I change my delivery address after placing the order?
• Can I arrange for the item(s) to be sent to more than one address?
• The item(s) I bought are now on SALE, can you refund me?
• Do your SALE item(s) have the same terms as the non-SALE item(s)?
• What if the item(s) I received are damaged?

Do you have a shop I can visit?

Yes. From January 2012 we will have a concession at ED Warehouse, 1 Zenoria Street, East Dulwich, London, SE22 8HP, United Kingdom. Please contact us for an appointment if you would like to view our dresses in person.

What if the item(s) I bought are not suitable?

You have within 21 working days on receipt, in which to send the item(s) back to our London office for a full refund. See more details of our terms on returns and exchanges. (link). For the hair accessories, due to hygiene reasons, we are unable to refund.

Is everything on your website returnable and refundable?

Almost. Except for our hair accessories and jewellery, due to hygiene reasons, we are unable to accept exchange or refund. This will be clearly stated as a bullet point on the product description page of any items that fall in this category.

Can I order direct from you by phone?

No. We do not take credit card payments over the phone as we use the safe and secure online payment system PayPal to process all payments on our behalf. However, we are happy for you to call us if you have any questions that we can help you with.

How do I know which item(s) are in stock?

We hold stock for every dress design of every size here at our London office. Our website is updated daily. The words 'sold out' will be displayed if a particular dress size is out of stock when selecting a size.

How do I know my order has gone through and its payment taken?

Once you have made a purchase from our website, you will receive an e-mail from us confirming receipt of your order. If we need further information, we will contact you either via e-mail or by phone.

How do I track my order?

Once your order has been shipped from our London office, we will send you an e-mail with your tracking number so you can trace your order through the system to delivery.

What if my order is delayed or missing?

If your order has been delayed or gone missing due to unforeseen reasons, we will need to complete our investigations before replacement orders are re-sent. Please remember to check that the delivery address on your order form is the correct one. We are not responsible for the order going missing as a result of incorrect or incomplete addresses supplied.

Can I change my delivery address after placing the order?

Yes. You need to contact us, stating your name and your new delivery address of where you would like the order to be sent.

Can I arrange for the item(s) to be sent to more than one address?

Yes. You can do this by making an individual order for each delivery address. Also, within PayPal there is a section where you can leave special instructions/note for us to deliver to a different address, to the one where your card is registered.

Do your SALE item(s) have the same terms as the non-SALE item(s)?

Yes. The terms are the same for both.

The item(s) I bought are now on SALE, can you refund me?

We tend to offer price reductions on item(s) that are either being discontinued or those where limited sizes available in stock. For these reasons we will not be able to refund the difference, if an item goes down in price after you have made your purchase.

What if the item(s) I received are damaged?

We take full responsibility for any damaged item(s) sent to you. Just contact us to let us know the nature of the fault and follow our instructions for returns and exchanges. In the case of faulty item(s) we will re-send replacement item(s) out to you as soon as we can, with no extra charges for the postage and packing.